Shipping policy

Welcome to Sculpto Store. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
During festive seasons, promotional sales, or high order volumes, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details. You can use the tracking number to monitor your shipment's status.

Delivery

Please ensure that the shipping address and contact information provided at checkout are accurate.

If the courier is unable to deliver due to an incorrect address, customer unavailability, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Natural disasters
Government restrictions
Courier service disruptions
High order volumes during festivals or sales

We appreciate your patience in such situations.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. Kindly include:

Your Order Number
Photos of the package and damaged item (if applicable)

We will investigate the issue and provide an appropriate resolution as quickly as possible.

International Shipping

Currently, Sculpto Store ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.